MotMatch Help & Support
Updated: (UTC)
Contact support.easystart@gmail.com for MotMatch account, gameplay, privacy or purchase help. MotMatch is operated by Na Fang in Vancouver, BC, Canada.
Sign in and progress
Choose Sign in if you already have an account. Email sign-in uses your email and password; verification codes are used for registration or password setup/reset. Use Create account only when creating a new account. Formal accounts require confirmation that you are at least 16. Never send support your password or code.
To use existing progress on another Android or iOS device, sign in to the same MotMatch account. A different Apple private-relay email or another login identity may lead to a different account unless it has been securely linked. Do not create extra accounts to recover missing progress; contact support for help identifying the appropriate login method.
If you see “Temporarily unavailable, please try again,” check the device's network and retry. This message can also indicate a service or configuration problem; it does not by itself mean your password is wrong or the device is offline. Report the platform, app version, sign-in method and approximate time if it persists. Avoid clearing app data while progress or rewards may still be unsynchronized.
Practice and formal chapters
Practice works without a formal account and does not save formal chapter progress to the cloud. Formal chapters use your account for progress, currency and unlocked content. Tool availability, inventory and reward limits depend on the current run.
Rewarded ads
Reward offers include Coffee, tools (Undo/Shuffle/Vacuum), Revive and Extra Time. Let the ad complete and use its close control when available. Installing the advertised app or making a purchase is not required to receive a MotMatch reward. After a reward is earned, the game waits for the ad to close before resuming gameplay and its timer; account verification continues in the background.
If an offer is unavailable, an ad may not be ready or a game limit may apply. If a completed reward is missing, send the approximate time, offer type and app version. You do not need to send a reward ticket or authentication token.
Advertising choices are separate from account terms. Where available, use Profile → Privacy & help → Ad privacy options. Device advertising settings provide additional controls. If the advertising privacy option is not shown, that entry may not be required for the current consent state or region.
Purchases and Ad-Free
Ad-Free lasts seven days and does not automatically renew. Game limits still apply. A language pack grants the specified language entitlement; in-game Cookies are virtual currency. The store displays your local price before purchase.
For a missing purchase, make sure you are using the intended MotMatch and store accounts. Use the app's purchase-restoration option where offered, then contact support if needed. Restoring a purchase does not grant it twice. Request refunds through the store that charged you, subject to its process and your legal rights. Do not send full card numbers or buy the item again merely to test restoration.
What to include in a support request
- Device platform and model, OS version and MotMatch version.
- What you expected, what happened, and the approximate time/time zone.
- The affected chapter, reward or product, when relevant.
- For purchases, the store order reference if needed to identify the transaction.
- An optional screenshot with passwords, email codes and unnecessary personal details hidden.
For privacy or deletion requests, see Privacy Policy and Account deletion. Please do not include your password or verification codes in any request.