Delete your MotMatch account
Updated: (UTC)
MotMatch is operated by Na Fang, Vancouver, British Columbia, Canada. Deleting the app or signing out does not delete your cloud account.
Delete inside the app
Open Profile → Delete account. Read the deletion notice and confirm Delete only if you want to permanently remove the current MotMatch account. Choose Cancel to keep it. You must be signed in to the account being deleted.
The app returns you to Home after completion. If a temporary service error occurs, the request may already have begun; retry the deletion to complete it. An account whose deletion has begun cannot continue normal account activity. Do not assume that an error means all data is still available.
Request deletion without the app
Email support.easystart@gmail.com with the subject MotMatch account deletion request. You do not need to reinstall the app to make a request. If possible, use the email associated with your MotMatch account and tell us the sign-in method you used. If you used Apple Hide My Email or no longer have access to the original address, explain that so we can arrange an appropriate ownership check.
Do not send a password, login code, access token, full card number or unnecessary identity documents. We verify ownership before deleting data to protect against unauthorized requests. We will explain the verification steps and expected completion time when handling your request, including any applicable legal limits.
What is deleted
Deletion removes your MotMatch authentication account and its account-linked cloud game data: saved progress, settings, cards, Book access, Coffee and Cookie balances, owned game entitlements, purchase-verification records, reward records, registration confirmations and remaining raw formal-run records. Associated MotMatch account files are removed as part of completing the request. You lose access to remaining account benefits. The deletion cannot be undone and affects the same MotMatch account on Android and iOS.
The deletion process clears this app's active local account state when successful. It cannot remotely erase an offline device's disk. Other devices must reconnect to discover that the account no longer exists. Uninstalling the app or removing its local data can remove copies on a device you control.
The account-deletion service does not keep a separate transaction or reward history after deleting the account. Service-provider security logs, support correspondence and backup copies are separate from the live account database and may remain under their applicable retention processes or where law requires. Contact us about those records; we will explain any applicable retention exception rather than promise instant removal from every backup or independent provider. Aggregates that no longer identify you are not account records.
Apple, Google and purchases
Deleting MotMatch does not delete your Apple or Google account. If you used Sign in with Apple and the deletion result asks you to remove the Apple connection, follow the linked instructions to stop using Sign in with Apple for MotMatch in your Apple Account settings. Removing that connection alone does not delete MotMatch; complete the MotMatch deletion process as well. See Apple's instructions.
Apple, Google and payment providers may keep their own records under their policies. Deletion does not automatically obtain a refund. MotMatch V2 Ad-Free is a seven-day purchase and does not automatically renew. Ask the store that charged you about refunds, subject to its process and your legal rights.
Questions: support.easystart@gmail.com. See Privacy Policy and Help & Support.